To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.
How could I have used this much water?
You may not have - the numbers on your meter may have been transposed or hard to read. However, our meters are read electronically, so this is a rare occurrence. You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.
What do I do if I am experiencing low pressure?
Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.
Why is my water discolored?
A repair could have been completed recently allowing air to enter the line, causing the milky look. If you have a faucet in your home that is seldom used, you may notice a slight brownish color in the water when it is turned on. Here is southwest Missouri, there is a lot of natrually occurring iron in the water. The iron sediment will go to the bottom of a line that is not used often, and will give the water a slight brownish color when it is disturbed. Flush the line until the water runs clear. It is totally safe to use.
What chemicals does our utility district add to the water?
Only chemicals that are approved by the National Safety Foundation for treatment of drinking water. Our water at PWSD #5 is chlorinated, but we do not use fluoride.
My water tastes, looks, and smells funny. Is it safe to drink?
All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Systems that use chloramine as a disinfectant must maintain a level of 0.5 mg/L by state law. Our disinfectant levels are tested daily to ensure safety.
Why does debris come out of the faucet when running hot water?
Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.
Why do I have a previous balance when I know I sent in my payment?
We may have received it after the due date or we may not have received it at all. Call our office at 417-759-7066 and we will help you solve the problem. Please remember if you mail your payment, to allow at least a week for the payment to get to us! If you pay your bill using online bill pay thru your bank, that payment comes to us by mail also, so be sure to allow at least a week for it to get to us. The best wat to be sure your bill is paid on time, every time, is signing up for ACH payments. Your bill will be automatically deducted from your bank account on the 25th of each month.